Please Read our Terms & Conditions

Payment
We accept online credit and debit card payments via PayPal. PayPal is the safer, simpler and smarter means of paying online. We can also accept orders over the phone using a credit or debit card.

UK Postage Costs
UK postage is free when you spend over £29, orders below this are £3.95.  Delivery usually takes between 1 and 5 working days. Most goods will be sent using either Royal Mail or by My Hermes. Non UK customers can email us prior to ordering, stating goods required and we will quote a, no obligation, postal charge. Orders made using UK postal charges cannot be accepted.

Delivery
We aim to deliver UK orders within 1 to 5 working days. However in the unlikely event that there is any delay in your order, we will notify you via email.

Returns Policy
We will provide a full refund on an item returned by you in its original packaging, unsoiled and unused, within 30 days of receipt. It is your responsibility to pay the return postage costs.  Returns made after 30 days or soiled/used goods will not be eligible for a refund or exchange. We recommend that you return items using signed for or insured delivery. We do not accept returns for books and DVDs.

Damaged or Faulty Goods
Should you receive faulty goods please return them immediately for our inspection. We will then either replace the goods, or issue a full refund. We will reimburse your postage costs for justifiable returns. We do not give refunds on damaged goods not notified to us within 14 days of receipt.

Data Protection
We do not store credit card details nor do we share customer details with any 3rd parties

Pam Stewart
Everything But The Pony
The Old Smithy, 25 Front Street North, Trimdon, Co Durham, TS29 6PG

Tel: 0750-0357-600
E-mail: pam@everythingbutthepony.co.uk

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